DESCO is always looking to expand our network. If you are currently looking for a new role in the medical equipment repair industry, please contact us at firstname.lastname@example.org.
We are always willing to have a conversation and who knows? If we don’t currently have an opening, perhaps we will be able to work together in the near future.
BMET II and III
Imaging Field Service Specialists
Sterilizer Field Service Specialists
Sales and Development
DESCO’s Core Values: Education, Integrity, Trust
Diagnostic Equipment Service Corporation, also known as DESCO Medical, is a service organization which recently celebrated its 47th anniversary; we are based in Norfolk, MA, and Davie, FL. We seek an experienced technician in the NY/NJ/Metro area to install and service controlled lighting systems, with training to be provided directly by the OEM. This is a full-time position with benefits (Health, Dental, Vacation, 401k).
Strong electrical, computer, electronics, and problem-solving skills are needed, along with the ability to work independently and willingness to travel.
Job Type: Full-time
Required Education: Associate Degree or Military
Required Experience: Electrical, Computer, Electronics and/or Biomedical
Engineering Experience: 1 year
Date completed: October 2017 Department: Field Service/Operations
Reports to: Director Support Services Salary Range: $ 18.00 – 21.00 per hour
Exempt Status: No Position Status: Full Time.
Basic Functions and Scope of Job
Responsible for overseeing all facets of service calls in the North East Region providing quality service to our customers with a high level of accuracy and turnaround time that is essential to the customer’s needs. This person is the liaison between Customers and Field Service Engineers (FSEs). Involves effective communication to customers of service calls status, and to FSE of schedules, to guarantee they have the necessary information and support to carry out service calls on a daily basis.
The Customer Service Coordinator is responsible for use of Desco’s TMS software to dispatch and coordinate FSEs service calls. This involves planning, attention to detail, a high degree of organization and excellent written and verbal communication skills.
Generally good working conditions. This job involves sitting for long periods and extensive computer and telephone use, and if this person spends a lot of time keyboarding, particularly at a computer monitor, they may encounter problems of eyestrain, stress, and repetitive motion ailments such as carpal tunnel syndrome. Filing or lifting objects up to 25 pounds may be necessary. No field travel is expected for this position.
Position Type and Expected Hours of Work:
This is a full time position with typical work hours/days of Monday through Friday 8:00 am to 5:00 pm.
This position has a low level of authority; unless the decision is related to service logistics, but some decisions have to be authorized by the regional manager based on the customer needs and company’s policies.
|Contacts||Frequency||Purpose of Contact||Means of Contact|
|Customers||Every service call||Find out problems and follow up the service calls.||Phone and email|
|FSEs||When necessary||Schedule, service call status, coordinates services||Phone, email and personally|
|Peers in Home Office||Daily||Reporting and assisting other departments such as Billing and Accounting||Phone, email and personally|
|Immediate Manager||When is necessary||Resolving administrative and technical problems.||Phone, email and personally|
|Executives (CEO, CFO, COO)||When is necessary||Resolving administrative and technical problems.||Phone, email and personally|
|Vendors||When is needed||Part orders, Scheduling PM/Repair service||Phone and email|