DESCO is an Equal Opportunity Employer


DESCO is always looking to expand our network. If you are currently looking for a new role in the medical equipment repair industry, please contact us at


We are always willing to have a conversation and who knows? If we don’t currently have an opening, perhaps we will be able to work together in the near future.


Divisions that are the fastest growing in each region:



Imaging Field Service Specialists

Sterilizer Field Service Specialists

Sales and Development


DESCO’s Core Values: Education, Integrity, Trust


Controlled Lighting Installation Service Technician

NY/NJ Area


Diagnostic Equipment Service Corporation, also known as DESCO Medical, is a service organization which recently celebrated its 47th anniversary; we are based in Norfolk, MA, and Davie, FL. We seek an experienced technician in the NY/NJ/Metro area to install and service controlled lighting systems, with training to be provided directly by the OEM. This is a full-time position with benefits (Health, Dental, Vacation, 401k).


Strong electrical, computer, electronics, and problem-solving skills are needed, along with the ability to work independently and willingness to travel.


Job Type: Full-time


Required Education: Associate Degree or Military


Required Experience: Electrical, Computer, Electronics and/or Biomedical


Engineering Experience: 1 year

Customer Service Coordinator



Date completed: October 2017                              Department: Field Service/Operations


Reports to: Director Support Services                     Salary Range: $ 18.00 – 21.00 per hour


Exempt Status: No                                               Position Status: Full Time.


Basic Functions and Scope of Job


Responsible for overseeing all facets of service calls in the North East Region providing quality service to our customers with a high level of accuracy and turnaround time that is essential to the customer’s needs. This person is the liaison between Customers and Field Service Engineers (FSEs). Involves effective communication to customers of service calls status, and to FSE of schedules, to guarantee they have the necessary information and support to carry out service calls on a daily basis.


The Customer Service Coordinator is responsible for use of Desco’s TMS software to dispatch and coordinate FSEs service calls. This involves planning, attention to detail, a high degree of organization and excellent written and verbal communication skills.




  • Economy of Call: Create accurate entry of service calls in software system. Effectively dispatch calls for maximum productivity/profitability. This person reviews FSE schedules for the current day, throughout the day and subsequent days to ensure efficient dispatch and to ensure maximum productivity/profitability for all calls.  This may require teaming up with the CEO to ensure maximum productivity and planning.

  • Communication: Oversee all communications from the moment the customer reports the service, gathering the proper information needed to schedule work service with the FSE, follow the status of the call with the FSE until call completion.

  • Provide follow up Service Reports and Preventative Maintenance reports to customers.

  • Coordinate with FSE and create customer estimates and parts ordering

  • Monitoring open work orders: Reporting – running weekly WO reports and reviewing with CEO weekly.

  • DESCO Customer Service and Resolution:  Ensures that any DESCO customer concerns are addressed within 24 hours of receipt. Works with appropriate people within DESCO (CEO, President, VP, Accounts, etc.) to proactively resolve customer/service issues in a prompt manner to minimize customer inconvenience and maximize DESCO’s business image.
  • Report weekly FSE worked hours to monitor OT hours
  • Perform other related duties as assigned

Work Contacts:


Working Conditions


Generally good working conditions. This job involves sitting for long periods and extensive computer and telephone use, and if this person spends a lot of time keyboarding, particularly at a computer monitor, they may encounter problems of eyestrain, stress, and repetitive motion ailments such as carpal tunnel syndrome. Filing or lifting objects up to 25 pounds may be   necessary. No field travel is expected for this position.


Position Type and Expected Hours of Work:


This is a full time position with typical work hours/days of Monday through Friday 8:00 am to 5:00 pm.


Decision-making Authority:


This position has a low level of authority; unless the decision is related to service logistics, but some decisions have to be authorized by the regional manager based on the customer needs and company’s policies.



  • High school diploma or equivalent and two years minimum experience in service related field environment to include scheduling, dispatching and customer support
  • Working knowledge with Microsoft Office.
  • Proficiency with Call Management Software Systems
  • Good Scheduling/organizational skills
  • Strong Interpersonal and customer service skills
  • Strong verbal and written communication skills
  • Ability to handle multiple tasks
  • Effective problem solving skills
  • Ability to handle a challenging and changing environment
  • Ability to Manage one’s own time effectively
  • Good Judgment and Decision Making




  • Long term perspective
  • Ethical behavior
  • Sense of urgency and priorities
  • Collaborative
  • Ambitious/open minded
  • Communicative
  • Sense of ownership
  • Team player
  • Propensity for learning and personal development
  • Willingness to ask others for help
  • Curious and questioning
  • Creative



ContactsFrequencyPurpose of ContactMeans of Contact
CustomersEvery service callFind out problems and follow up the service calls.Phone and email
FSEsWhen necessarySchedule, service call status, coordinates servicesPhone, email and personally
Peers in Home OfficeDailyReporting and assisting other departments such as Billing and AccountingPhone, email and personally
Immediate ManagerWhen is necessaryResolving administrative and technical problems.Phone, email and personally
Executives (CEO, CFO, COO)When is necessaryResolving administrative and technical problems.Phone, email and personally
VendorsWhen is neededPart orders, Scheduling PM/Repair servicePhone and email




DESCO Medical Logo
Contact Details:
Corporate Headquarters
124 Main Street
Norfolk, MA  02056
Telephone: 800-845-0606
Southeast Regional Office
2240 SW 70th Avenue
Unit H1
Davie, FL 33317
Telephone: 877-845-5911