Meet the DESCO Team

DESCO exists to improve the delivery of healthcare technology/medical equipment  service.


We have the capabilities to either create or support individual departments or in-house clinical engineering programs.


Within our comprehensive in-house insourcing program, we work to create a culture of shared standards & expectations that are in alignment with your organization's leadership mission & vision. We have the expertise to assess & institute a model that aligns the skill sets within your clinical engineering team with the healthcare technology throughout your facilities.


We can also work directly with individual departments and provide field staffing.

Andrea L. Bordenca DESCO Chief Executive Officer

Andrea has been the head coach at DESCO since 2006. Andrea has found that a successful coach is committed to the strategy of the game & is willing to play alongside each team member.
Andrea is a leadership coach by training. And just like a sports coach, Andrea is driven by seeing the transformational shifts that occur when people realize their full potential.  This creates bigger games with winning strategies.
Reading, writing, juggling, practicing aikido, participating in triathlons & obstacle course races with her husband and 3 kids is how Andrea trains for her work day.
Wishing to bring transformational value to a younger generation, Andrea is in the process of creating a non-profit to help kids find their leadership voice & create their winning game: www.leadyourselfyouth.org
Andrea & Gina Fasser, an Integrative Nutritionist, have created a women's collaborative learning space for their local western MA community. Article link

Matt Zito DESCO Chief Operating Officer

Matt was thrilled to join the DESCO team in January 2016 following nearly twenty years in various healthcare leadership positions with Alliance Imaging, InMed Diagnostics and Fresenius Medical Care. He is fortunate to be married to his best friend Michelle for more than sixteen years and they’re the proud parents of four delightful four-legged children. An alumnus of UMass-Dartmouth and the Englewood Hospital School of Radiography, Matt is passionate about professional development, problem-solving and baseball; although most people who know him would disagree with that order.

Jaime Smith Director of Operations - Northeast Region

Jaime was drafted by DESCO in the first round of the 2015 operations draft and joined the DESCO team in January of 2016.  With a huge upside - he brings operational insight, athletic ability, a winning smile and a knack for southern, slow cooking.  The proud parent and coach of two boys he has great support from an amazing wife and two semi-intelligent golden doodles.
 Representing DESCO’s northern region, he plans on working to expand into Northern New England where the air is clean and the traffic tolerable.  The DESCO family has welcomed Jaime with open arms and he is looking forward to working with the family to help our partners succeed with great success and little expense.
 You can catch Jaime listening to the Red Sox, Broncos, podcasts or 90s grunge in his car while driving to work or a sporting event.  He’ll welcome your call at any time.

Ignacio Ortega-Alvarez Director of Operations - Southeast Region

Ignacio is a Biomedical Engineer with a Master’s Degree in Electrical Engineering earned in Saint Petersburg Russia. He started with DESCO in 2003 as a Field Service Technician and worked as a Site Manager, Regional Manager, COO and now as Director of Operations of the Southeast Region. He maintains a current Florida Professional Engineering License and an MBA. He is a Clinical Certified Engineer and a Certified Biomedical Equipment Technician. Over the years with DESCO, Ignacio has developed a great relationship with DESCO customers, who regularly call him for help due to his expertise in Medical Equipment Standards and in other Engineering fields. Every customer knows that Ignacio is always available to offer advice, so they often call him directly with a wide variety of requests, knowing that he will always get back with the best answer he can. Ignacio loves his Florida and Alabama teammates and feels lucky to be leading them.


Ignacio is the proud father of Cristina, a very successful “Water” Engineer born in Saint Petersburg, Russia and Ignacito a freshman at MIT, born in Argentina. His wife Lilliam, who works for Baptist Health System in Miami, is also a Biomedical Engineer born in Cuba and graduated in Russia. Ignacio loves the sea and everything related to it. He enjoys boating, swimming, fishing, diving and spearfishing. He likes to grow fruit plants, maintains a beautiful garden and enjoys playing tennis, some of the many reasons he so much enjoys living and working in the sunny state of Florida.


Carolyn Feczko Director, Business Development

Carolyn joined DESCO in 2006 and has helped grow inside sales, customer service and project manager positions.  She began her career in Facilities of the FDIC seeing to the needs of its equipment, then moved to Senior Aerospace Metal Bellows, which manufactures edge welded metal bellows for high pressure applications.  Here she provided customer service by balancing production and customer scheduling.  Carolyn has fun by learning how things work and figuring out how to fix things.  She gets into more trouble by watching DIY YouTube videos.  DESCO and its variety of services fits her to a tee.  She likes to work on her garden, make improvements to her home and golf swing, and for total downtime, she heads to the beach.

Karen Gowans Service Coordinator, Northeast Region

Karen joined the DESCO team in July 2013 with over thirty years in various office/administrative roles.  She started her career with a law firm in northern New Jersey and then migrated to the insurance and medical fields.  Karen and her husband, Don, have been together for over 20 years and are the proud parents of two daughters who are in their mid to late teens and active in competitive cheer.  They are also the proud parents of a fur-baby black lab.  Karen is an avid reader and enjoys spending her down time with her family and a good book.

Anett Lopez Service Coordinator, Southeast Region

My name is Anett Lopez. I came to this country as a Cuban immigrant 10 years ago and recently became a U.S citizen. I began my career in the U.S working in my family’s business as a customer service specialist in a French bakery. There I learned essential skills for the workplace, such as customer service and many more. I joined DESCO four years ago and I love giving support and motivation to my team and customers. In my spare time, I enjoy dancing and spending quality time with my five year old daughter Evangeline.

Divy Leydis Rodriguez Account Coordinator, Southeast Region

After graduating from Accounting in 2008 and working in the accounting field for several years, I left Cuba in search of a better life for me and my family.  After arriving in the United States, I studied and obtained a degree in dental assisting and worked in the field until 2016 where I worked in the billing department.  I am now proud to be a part of the DESCO team as of November 2016.  When I'm not chasing after my four year old, I enjoy going to the movies, dancing, and playing basketball with my husband and daughter.

Cecilia Batista MERA Account Administrator

Cecilia Batista was born in Brazil, and the U.S became her country 20 years ago; since she came here, she had had many challenges, which helped to shape her personality. Before coming to DESCO, she worked with H & R Block as a tax preparer and had her own business for 12 years, where she learned to value the dynamic of a business. She accomplished a great dream when she got a degree of Bachelor of Science in Business in 2016.  She has passion for what she does, and she is confident that will continue to grow and achieving new paths in her career.
As a hobby, she loves to exercise, dance and walk on the beach.  Her greatest value is her family.
To succeed in a business, we must thrive in all directions, customers, employees, suppliers and outside relations. We cannot value and improve only part of it, but the whole organization.

Brian Fernandez PM Manager, Northeast Region

Brian joined the DESCO team in 2009 as the dispatcher and service director.  Customer service has been his focus and passion since he first started working at age 10 in his Uncle’s supermarkets.  As the PM manager, he prides himself on making sure each customers site is up to date and in good working order while keeping an open dialogue with all involved.  When he is not working for DESCO, you will find him out on the pitch coaching his 2 young sons soccer teams or watching the Premier league or La Liga with them both at home!

Jeanette Earner VP, Accounts

Jeanette joined DESCO in the fall of 2009 part time and became full time in January of 2010. Jeanette loved the fast pace and commitment to customer service that DESCO provided to their clients and knew she wanted to be a part of it. Jeanette reports directly to Andrea Bordenca, CEO.
Previous to joining DESCO she spent 35 years working in the medical laboratory field while holding various positions both inside and outside the lab in sales and account management. She feels lucky to have met so many great people and many lasting friendships along the way!
When not working she is devoted to her large family and many close friends and looks forward to having fun while traveling, going to concerts, shopping, boating, going to the beach or just hanging out.

Cindy Gavrilles Manager of Corporate Finance

I joined the DESCO Team eight years ago and have held my position in Finance since 2013. I have thrived in the customer service industry since working my first job selling shoes at age 16.  I am most happy building relationships with DESCO’s customers and when the numbers add up.
My greatest accomplishment is being a Mom to my now College freshman son.  I am passionate about spending time with my son, family and friends, baking, traveling, embroidering my dish/hand towels and taking long walks with my 80 pound lap dog.  My most favorite place to be is anywhere outside enjoying the ever changing views.

Eileen Cecca Retired President and Minority Owner

Combining her career as a Family Nurse Practitioner at MIT Medical Urgent Care, Eileen partnered her nursing and triage skills with the coordination and triage needed for medical equipment service delivery. In her tenure at DESCO, Eileen worked closely with the DESCO field service engineers, customers and office staff. She often commented that her greatest satisfaction was working with colleagues who shared her passion and integrity.
Eileen retired earlier December 2015.  She has 6 grandchildren, and is planning to spend as much time as possible with them, travel, and stay retired!

Paul Miller Managing Director, Business Development

Paul has built a distinguished and successful business development career in several different and diverse disciplines. With innovative thinking and a strategic approach, he has developed new business and penetrated new markets (both locally and nationally) by connecting and operating with senior management and C–level executives. His hybrid skill set, both in sales development and service operation management, enables him to not only sell, but also to build the bridge that allows a concept to become a sale, as well as grow relationships through consistent performance that result in long term customer retention.
 Paul and his wife Jean reside on Long Island and are proud parents of a daughter (a working actress) and son (high school math teacher and competitive scratch golfer). Paul loves boating, golfing and especially BBQing on his Big Green Egg.

Rick Bauer Sterilizer Sales and Service Specialist

Erik Zola Lead Dispatcher, New England

Amy McLean Administrative Support

Trish Wholey Sales Assistant

Quick Links:
Contact Details:
Corporate Headquarters
124 Main Street
Norfolk, MA  02056
Telephone: 800-845-0606
Southeast Regional Office
2240 SW 70th Avenue
Unit H1
Davie, FL 33317
Telephone: 877-845-5911