ISO Quality Policy

DESCO Service is committed to establishing, maintaining, and continually improving an ISO-compliant management system that delivers consistent, reliable, and high-quality services to an expanding customer base while enhancing internal efficiency. By adopting internationally recognized standards, DESCO aims to increase market credibility and access to new opportunities, improve customer satisfaction, and strengthen long-term relationships through transparent, process-driven operations.

About DESCO

DESCO is a healthcare technology management company. We service healthcare equipment. DESCO is a healthcare technology management company. We service healthcare equipment and partner with surgery centers and hospitals to keep their devices safe, compliant, and ready, because every piece of equipment touches someone’s life. We believe a culture of love, care, and connection is not soft; it is a high-performance standard. It demands psychological safety, accountability, clear communication, and the courage to speak up when something doesn’t look right, because people’s lives depend on us. DESCO cultivates love, care, and connection by being very intentional about how people are led, how decisions are made, and how differences are valued.

How DESCO shows love

• Uses a coaching leadership style, with team conversations and development-focused conversations so people feel seen, valued, and supported
• Encourages interpersonal risk-taking and dissenting opinions, creating psychological safety so employees can speak up when something feels off in the work or in relationships.
• Publicly commits to supporting employees’ dreams, families, and passions, not just their output.

How DESCO shows care

• Grounded in core values like sense of urgency, sense of ownership, willingness to fail, ambition, and collaboration, which guide daily decisions and behaviors.
• Emphasizes both technical excellence and customer service skills in its HTM work, reinforcing meticulous care for equipment and for the people using it.
• Actively reassesses its culture to eliminate harmful practices, showing ongoing care for employee well‑being and equity.

How DESCO builds connection

• Explicitly acknowledges and welcomes diverse backgrounds, ages, races, genders, and beliefs, and commits to creating a culture where everyone belongs.
• Helps employees see how their work connects to the mission, so technicians and staff understand the impact of their contributions on patients and care teams.
• Models asking for and offering support, and creates a feedback-rich environment where learning and peer coaching are visible and celebrated.

Our Anti-Racism Declaration

We recognize the harm that historical and ongoing racial injustices have caused and are dedicated to creating a more just and equitable future for all; We aren’t claiming we are experts in this, we acknowledge we have inherent biases and are willing and committed to learning together.

DESCO acknowledges the unique background of all employees, including that each employee brings different strengths and areas of competence. DESCO commits to creating a culture where employees of every race, all ages, and all genders with varying beliefs are welcome and belong. DESCO actively works with the strength that comes from diverse backgrounds for the benefit of the entire company and each other. This is why our company continues to reassess its current culture to ensure we eliminate harmful practices. DESCO is committed to supporting our employees in taking care of their dreams, their families, and their passions.

DESCO knows continuing education is necessary to eliminate racism in any type or form. We will implement antiracist policies with the goal of impacting the community. Our commitment is to create a culture where every employee has equal opportunities within DESCO.